The ?representative? they sent to my house was actually nothing more than rude high pressure salesman. When we decided not to have our carpet cleaned and stretched because their estimate was ridiculously high he became extremely rude and demanded a thirty dollar ?Trip fee?. It had been agreed during our previous phone call that there would be no charge for the estimate.

When we refused to pay the thirty dollars this guy actually threatened my family members with physical violence. He in fact told us that he would be looking for us outside.

These people should not only be put out of business, they should be put in jail.

One of the worst companies I've every dealt with! My Mother contacted Adobe Carpet Cleaning to ask for an estimate for carpet cleaning and stretching. She was told that the estimate would be free and she was under no obligation to have the work done. When the estimate was done and she told them she needed to think about it as it was more than she expected it to be, she was told there would be a $30 "trip fee". Now understand my Mother is 86 years old and handicapped. I asked her "Were you informed of the trip charge before you told them to come out" and she said "No, I was told it was free and I was under no obligation". So I told the guys from Adobe (Note that there were two of them pressuring my Mom for the fee) that since we were not told up front about the fee that we would not pay it. He argued with me and refused to leave when I asked. A heated exchange occurred during which I told him if he didn't leave I'd call the police and in which he said a number of things to me including, "You're an idiot" and "at least I don't live with my Mommy" and "I'll be waiting for you outside". First, I find the practice of not informing people of fees up front to be deceptive. Second, having two young men towering over a handicapped old lady who they believe is home alone and pressuring her for money I find to be despicable. Thirdly, not leaving someone's house when asked to and threatening me before going I have no doubt is illegal. This is a company which I will never do business with again, will inform all my friends to avoid and will post this information to every forum I frequent. This is a company that uses deceptive sales practices and is staffed by thugs who have no problems strong arming old ladies and threatening people. Stay away from Adobe Carpet Cleaning!

Next time they call go ahead and make an appointment - waste their time by having them come to your house then don't answer the door !

I have never had a company come in and do such a crappy job on my carpets. They got here 45 mins late and spent a total of maybe ten minutes cleaning the carpets. Who does it that fast? Needless to say, my carpets are still dirty and I'm totally unhappy with the service. A big red flag when you constantly have to badger people over the phone to use your service. I will never use them again.

Adobe Cleaned my carpets and upholstery last week. They were running late but someone called me
to let me know they were going to be about 30 minutes late. They were actually 15 minutes late as it turned out but I appreciated the phone call to let me know. The guy did a fantastic job with my berber carpet thats 8 years old, not to mention my sofa where my dog had gone to the bathroom on it. It cost me
$320 but its a heck of a lot cheaper than replacing just the sofa alone, which I thought was ruined.
Thank You Adobe Carpet Cleaning and I will have you back next year ! My mom needs hers cleaned too.