Adobe Carpet Cleaning
One of the worst companies I've every dealt with! My Mother contacted Adobe Carpet Cleaning to ask for an estimate for carpet cleaning and stretching. She was told that the estimate would be free and she was under no obligation to have the work done. When the estimate was done and she told them she needed to think about it as it was more than she expected it to be, she was told there would be a $30 "trip fee". Now understand my Mother is 86 years old and handicapped. I asked her "Were you informed of the trip charge before you told them to come out" and she said "No, I was told it was free and I was under no obligation". So I told the guys from Adobe (Note that there were two of them pressuring my Mom for the fee) that since we were not told up front about the fee that we would not pay it. He argued with me and refused to leave when I asked. A heated exchange occurred during which I told him if he didn't leave I'd call the police and in which he said a number of things to me including, "You're an idiot" and "at least I don't live with my Mommy" and "I'll be waiting for you outside". First, I find the practice of not informing people of fees up front to be deceptive. Second, having two young men towering over a handicapped old lady who they believe is home alone and pressuring her for money I find to be despicable. Thirdly, not leaving someone's house when asked to and threatening me before going I have no doubt is illegal. This is a company which I will never do business with again, will inform all my friends to avoid and will post this information to every forum I frequent. This is a company that uses deceptive sales practices and is staffed by thugs who have no problems strong arming old ladies and threatening people. Stay away from Adobe Carpet Cleaning!
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