Slow service, long hold times.
I go to the branch on 51st ave and bell. I've had this bank for a little over a year now. It isn't a bad bank, everything just seems to be so inconvenient. For example I go to make a deposit and there aren't any envelopes in either ATM. Or I have a problem I spend 35 minutes on hold just to get to a representative, or 20 minutes in line. The biggest problem is that their ATM goes through a third party company. So if the deposit is more then 100$ they hold it up to a week. I didn't know this. They really don't ever put holds on checks which is nice, but you have to go through the teller which as I said takes a minimum of 20 minutes. So all in all it is a good bank, but you may want to go somewhere that has more tellers, and better customer service.
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