RUDE STAFF BAD BILLING PRACTICES
It has never before occured to me to review my insurance EOB's but I did, and would you know it THREE TIMES IN 8 MONTHS they had incorrectly billed my insurance and also left me with the remainder of the bill. I attempted to fix this issue, Arrowhead Pediatrics said for me to talk to my insurance because they billed right, my insurance stated they billed incorrectly & redirected me back to Arrowhead to instruct them regarding proper billing methods & codes. I asked for them to please speak directly to my insurance carrier which they refused stating that their money is MY responsiblity to take care of and not theirs and to pay the visit out of my pocket before they put me into collections! IT'S THEIR BILLING ERROR! WHY DO I HAVE TO PAY FOR THEIR INCORRECT BILLING CODE USAGE? The Office manager was rude, disrespectful and threatening towards me. I had been a CONSUMER of this organization for MANY years, and entrusted them with my all my kids, and THIS is the treatment I deserve after years of dedicated services? Needless to say, I have transferred ALL of my childrens medical information to a different more proficient & competent provider with a positive pediatric background. I'd NEVER recommend this office to ANY parent for treatment of any child unless you want no direction for medical, specialist, or psychological resources and you want to pay for bills you should not have to pay for. I knew my child was ADHD and had speech delays since he was 3 years old, that office never gave me resources, specialists or possible support. Now he's 8 with severe educational delays and is in a special classroom, he's not stupid, & all because when I first addressed these issues with A/P 5 years ago, NONE of the doctor staff did a thing to lead me in the right direction! THANK YOU ARROWHEAD PEDIATRICS FOR YOUR IMCOMPETENCE, UNPROFESSIONAL TREATMENT & POOR BILLING PRACTICES, You have truly shown your true colors of what an incompetent office & staff is really like!
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