I called in an order for delivery. They are 5 minutes away. It was a Monday night, about 9:30 PM. They told me "40 to 50 minutes". I thought that was odd that it would take so long--they must be really busy for a Monday night! Turns out, they may have torn my order up or just decided to not deliver. The food never showed up. When I called back to check on my food at exactly 50 minutes, they didn't pick up. You would think that if they had trouble delivering food to a customer, they would pick up the phone if the same phone number calls back??? Obviously, they didn't care about me. I called back and was treated rudely by the person who answered the phone. They offered to cook the food and deliver it....24 hours late. I said "It better be free". They never showed up AGAIN. Obviously, they wanted to CHARGE ME FOR FOOD THAT WAS TO BE DELIVERED A DAY LATE! When I mentioned that I shouldn't be charged--well, you can see how they treated a customer. Save yourself pain and misery and get your cheap chinese food (that's ALL there is in PHX, folks) somewhere else, where they treat their customers better!
Read more at phoenix.citysearch.com