Read more at phoenix.citysearch.com
July 9, 2008
I have recently utilized your company for the purchase and installation of both tile and carpet flooring. In the process of our lengthy and extensive remodel, we have used various companies, from the local hardware store, to Lowes and Home Depot, to painters and cabinet makers. In each and every instance, we have been disappointed and angered by the level of customer service and product delivery. In each instance, that is, with the exception of your company.
In the case of our tile purchase and installation, we were pleased with the service, timeliness, cleanliness, and overall outcome. However, our carpet purchase had a snag when the wrong carpet was delivered for our installation. In this situation, one of your employees in particular, Andrea Baucon, went above and beyond your normal quality service. She worked diligently on our behalf to get the carpet delivered from Phoenix to Tucson. She kept in contact with me throughout our planned installation date annd even provided me with her personal cell phone number for after office hours. In addition your installers (Hector's team) came at 4:30 pm to install the carpet the day before the 4th of July and were quick, pleasant, and effcient. Although the dust has barely settled, I'm sure if I do encounter a problem with either of our installations, that your company and its employees will work to solve any problems to our satisfaction.
Please pass along my thanks and appreciation to your team members and know that I will recommend your company at any and every opportunity I find.
Cristy N. Zamorano
I just want to say a couple of things regarding my appt. last night with Neil and Mike.
First they were on time (which is so wonderful)
Second they treated both my brother and myself with the utmost respect
Third - we had one hell of a time during the whole process. They listen to what we were saying and they were very impressed with the knowledge that my brother has. So again I just wanted to let you know that those two people made the purchase of my carpet the best experience for which I have had so far with your company. Keep up the good customer service.
We had a blast with them both - the carpet which we picked out is just so beautiful and warm feeling through out the house.
The price was good - but thought it could be a little less (wishful thinking)
Have a super day!