They did the job in 2 days. Clean and fast. Courtesy was a plus. A bit pricey but the service was exceptional. Highly recommended.

I have read many reviews on the internet regarding this company, most of them were unsatisfied with the EF customer service but things have changed now. Now I can see more professional approach with their services. We purchased laminate floors for our home in Phoenix and they were on time to the agreed place displayed different options available. He then calculated the cost of flooring and it was quite reasonable. The next day when the technician arrived for installation he looked very professional and finished the work on time with any damages. Great work guys!!

They are really very helpful.

Regarding re packaging of materials.

It is my undestanding that express buys the cheapest material they can get there hands on and repackages it into there own boxes. They then go as far as to tell the customer that there material comes with some over inflated and rediculous warranty. I've heard as high as 60 years!!! People if they want to warranty this material for those periods of time then thats great but you should ask for a copy of everything in writing. Don't be stupid consumers. They offer 60% off. 60% off of what. If 1200 feet of laminate costs you 10950.00. Then that means before your 60% discount you were at 17,520.00. SEVENTEEN THOUSAND DOLLARS FOR LAMINATE!!! Even TEN THOUSAND!!! 10,900 devided 1200 feet equalls 9 dollars a foot. for 9 a foot you can do a lot better then some cheap 39cent chinese garbage. Come on wake the hell up. THey get away with it because theres no price gouging laws in AZ.

Your starting to see all these emails because the employees can't sleep at night. They're good people being made to participate in a fraud of the people. You can't be mad at the low level employees. They are people with families to support. They're doing what they have to to survive while the guys at the top of this fat cash cow are touring the world, buying new houses or bigger office buildings.

Another point to consider. They offer a lifetime installation warranty. Take the time to read every line of the back of the contract. They have an out for almost anything that can go wrong. That warranty isn't worth the price of the paper its printed on.

gonif 20 up, 2 down
A theef, a crouk. An untrustworthy person, particularly one who steals outright or over-charges for merchandise.

(Hebrew & Yiddish: ganev, meaning theef)

Express Flooring
Attn: Management
July 9, 2008

Dear Management,

I have recently utilized your company for the purchase and installation of both tile and carpet flooring. In the process of our lengthy and extensive remodel, we have used various companies, from the local hardware store, to Lowes and Home Depot, to painters and cabinet makers. In each and every instance, we have been disappointed and angered by the level of customer service and product delivery. In each instance, that is, with the exception of your company.

In the case of our tile purchase and installation, we were pleased with the service, timeliness, cleanliness, and overall outcome. However, our carpet purchase had a snag when the wrong carpet was delivered for our installation. In this situation, one of your employees in particular, Andrea Baucon, went above and beyond your normal quality service. She worked diligently on our behalf to get the carpet delivered from Phoenix to Tucson. She kept in contact with me throughout our planned installation date annd even provided me with her personal cell phone number for after office hours. In addition your installers (Hector's team) came at 4:30 pm to install the carpet the day before the 4th of July and were quick, pleasant, and effcient. Although the dust has barely settled, I'm sure if I do encounter a problem with either of our installations, that your company and its employees will work to solve any problems to our satisfaction.

Please pass along my thanks and appreciation to your team members and know that I will recommend your company at any and every opportunity I find.

Sincerely,

Cristy N. Zamorano








I just want to say a couple of things regarding my appt. last night with Neil and Mike.

First they were on time (which is so wonderful)
Second they treated both my brother and myself with the utmost respect
Third - we had one hell of a time during the whole process. They listen to what we were saying and they were very impressed with the knowledge that my brother has. So again I just wanted to let you know that those two people made the purchase of my carpet the best experience for which I have had so far with your company. Keep up the good customer service.

We had a blast with them both - the carpet which we picked out is just so beautiful and warm feeling through out the house.

The price was good - but thought it could be a little less (wishful thinking)

Have a super day!

Suzette whipkey
Customer Liason
Builder Liason
California Closets
Phoenix, Arizona