I would be horrified if I owned a place and used this management company.
Read more at phoenix.citysearch.com
They do not care for the tenants at all. Our toilet was leaking all over the floor when we moved in, and it was on a weekend so they were closed. We bought $18 worth of parts from Home Depot to fix it and prevent it from causing further damage to the property, hoping that they would deduct the cost from our rent or reemburse us. I put it on the move in sheet along with the receipt, but she said they do not reimburse. We said fine, we'd take off the parts and they could come out and fix it, but she said they would charge the $15 co-pay for the guy to come out. Ridiculous. We just saved you the cost of labor.
Oh, and then they gave us the wrong mail key, and were ABSOLUTELY NOT HELPFUL AT ALL in trying to remedy the situation. They didn't know our mailbox number (or parking space # for that matter) and wouldn't pay the $40 re-keying fee for the post office without, again, charging us $15. So we bought a lock ourselves ($6)and had to catch the mailman to replace the lock. Seriously, it's not too much to ask to provide us will a mail key and tell us where our mailbox is. It was overflowing by the time we were able to have the lock changed.
The place was absolutely filthy when we moved in. I had to use 2 bottles of CLR to clean all the rust/mildew/calcium in the bathrooms. They are lucky that we overall love the location/condo/price otherwise we would be looking for ways to get out of our lease. I hope the owner of our place reads this and finds another management company. For pete's sake, I'll rent directly from him and save him the management fee. We would take better care of it than H&H.
*They also left the realitor lock box on the door when we moved in. Nice. Now anybody can get into our apartment. We had to pay $60 to buy a new lock for the door. Sure, maybe they would have replaced it on the next business day, but we just didn't want to deal with them anymore.