When business or pleasure call you to Phoenix, and you are not hungup on %stars, San Carlos is the BEST. Clean, quite and loaded with character, I loved it. In a city where everything is new, the San Carlos is like stepping back in time. Walk in and your in the 1940's. The recent renovations have not destroied the charm and grace of a hotel that was the once the stopover for folfs like Spencer Tracy and Marilyn Monroe.The San Carlos will be my my first choice in Phoenix.

The San Carlos is a very old hotel with a lot of old charm. The rooms are clean and decorated in an old glamour way. They have a very quaint pool, too. If you stay here, you need to take the ghost tour. They take you into the basement and throughout the hotel to look for spirits. We didn't see anything but the historical information was very interesting and the tour was lots of fun.

I liked the way this hotel looked-classy for sure. The downstairs was lovely and The food in the restaurant was fantastic-the waitstaff were ok but the bartender was a big sweetie and gave us 5 cent margaritas. Great location-just blocks from the convention center, and within walking distance for great restaurants-though you might have to ask a local-not your behind-the-deskers. Strange-the pool was shaded by a canopy thing so it wouldn't get too hot....The beds were comfy and the rooms clean and spacious enough. The water pressure though-horrible: 2 out of the 3 days we were there. The walls were saran wrap thin, and we were woken up every morning by our neighbors giving some sort of presentation. My friend was paying for my stay so I didn't check out myself-as she was planned to pay for my room with her room, but I ended up getting charged for it. We'll see how their customer service is when call them and have them erase the charge. Overall, it was a pleasant experience, despite the walls and water pressure. I suppose i could have spoken up about the water...

For lovers of boutique-style hotels, this is NOT one that you want to stay at. Though the building's restoration is nice, there are some things to note. Walls are so thin that you can hear your neighbors' conversations as if you were in the room. It was miserable, especially late at night when people are talking in "day-time" voices. I heard another guest mention that it felt like staying at a hostel. The water pressure in our shower was weak the majority of our 3 night stay. The restaurant and cafe are pleasant and the food is actually quite good. As to customer service, though noone was rude...noone had accurate information about nearby shopping and restaurant options. From the valet to the front desk attendant to the waitress. We were told that there was nothing in walking distance for a late evening dinner. We eventually figured out that a block north was a lovely restaurant, Nick's Deli, and about 5 blocks away were a number of mexican and italian restaurants too. They didnt even mention the Starbucks 1 block east. When we asked for a cab since we needed to get to a drugstore (there's none in walking distance in downtown Phoenix, by the way) the front desk called a car service instead and our 10 minute run to Walgreens ended up costing us $20 round trip (it's an $18 flat rate from the hotel to the airport which is a 20 minute drive). A one night stay might not be bad but I dont recommend this hotel at all for long stays.