Jeff and his crew are great about separating what HAS to be be done from things that would be nice to have done. They kept my 16-year-old Ford running (and safe) when others had given up and they were honest with me when it was no longer cost-effective to fix it. They don't recommend unnecessary repairs to pad their bottom line and they'll have you in and out in a timely manner. They also keep great records and remind you when your car needs preventative maintenance. They're also very good and soliciting and utilizing customer feedback. I always get a follow-up call a day or two after my car (which they helped me select) has been in.