The tech attempted to touch my dogs belly area which he hates and he got aggressive. I understand they wanted to charge me extra but you shouldn't touch certain pets in that area! I had to put the muzzle on myself because the 100 lb vet tech couldn't. They need some men in there! After the muzzle the DR wanted to listen to his heart and my dog went nuts. I thought they would give him something to calm him down before attempting again but no. The DR lady was very rude even to her own employees! I didn't trust her and I'm glad we didn't get accepted. I have no faith or trust in this place. LOW COST=CRAPPY SERVICE! YOU GET WHAT YOU PAY FOR. GO TO A REGULAR CLINIC!