Unsatisfactory customer service at Things Remembered
If you are pressed for time, do not go to this store. After making a selection and paying for it, we came back after 30 minutes as requested, and found that they had not started working on it. First they claimed that it had not been 30 mins. When I showed them the receipt with the time stamp on it - the very surly manager turned to us and said - 'What's your point?"
If you have a lot of time, and don't mind waiting well beyond when they say they would have the item engraved and ready - by all means shop here. If you are short of time, and expect them to be prompt with their commitments, be prepared for a let-down.