I worked out twice at this gym and the biggest concern from the staff was getting my payment. No one walked me through the process, the sign in book. Both times I showed up, the first thing the "receptionist" said was: Are you sure you've been assigned a trainer? and Did you pay the last time you were here? Not, "Hello, can I help you?" And the trainer didn't even look at my questionnaire when he first met me and while he was "training" me was so busy looking around at what else was going on in the gym. I told him I had a knee injury that prevented me from doing certain moves and he tried to tell me that I wasn't rehab right, Really? Let's tell that to Sports Medicine Pros used by the Diamondbacks. Very condescending. The customer service does not equal the fee this places charges. Get over yourself. Training is a dime a dozen in this town and I've found better advice and customer service at places 1/2 the price!!